Your Niseko Powder Connection pre-arrival documents will be sent to you 14 days prior to arrival by email. Please read them carefully as they contain all the information required to ensure a smooth and enjoyable holiday.
To view our Frequently Asked Questions please see the FAQ link at the bottom of the page.
Please also feel free to call us on +81(0)136 21 2500 if you have any questions.
All enquiries are sent to us via email. Once we have confirmed your desired accommodation and received credit card details we will proceed to confirm your booking. Your accommodation booking is secured once we have verified the payment of your deposit.
Shortly after payment has been processed you will receive a booking confirmation confirming that your accommodation has been secured.
Final payment is due no later than 60 days prior to arrival. We can either deduct the final payment from the credit card on file or you can contact us to give us an alternative credit card to proceed with the final payment. The final payment is non-refundable.
If your accommodation booking is made less than 60 days prior to your arrival, immediate full payment is required. This payment is non-refundable.
Any Guest Services added to your booking 60 days prior to your arrival date require a deposit of 20%. The final payment of the Guest Services is required 60 days prior to your arrival.
Any Guest Services added to your booking less than 60 days prior to your arrival date require immediate full payment.
Bedding arrangements need to be confirmed 10 days prior to arrival or may be subject to an amendment fee.
We can arrange additional cleaning services and bedding configuration changes at additional charges. These additional services are subject to availability of the cleaning staff.
Any damages that occur during your stay will be charged upon check out or up to 7 days after check out.
All Vacation Niseko properties and rooms that are directly managed by Vacation Niseko are non smoking.
Pets are prohibited in all Vacation Niseko properties.
Spikes and shoes are prohibited in all Vacation Niseko properties.
In the event that any of the above policies are broken Vacation Niseko reserves the right to ask you and your group to leave the accommodation. In this situation a refund will not be issued and any additional cleaning or repairs will be charged in full. These charges will also be levied by any further costs incurred moving later guests affected by the damages to an alternative accommodation.
We expect all our guests to be courteous, respect Japanese customs, and be mindful of their neighbors.
By paying your accommodation deposit you have agreed to our booking terms and conditions.
We wish you a memorable vacation in Niseko with Vacation Niseko!