Vacation Niseko - Niseko accommodation, packages & holiday provider

Guest Services Providers - Terms & Conditions

Vacation Niseko can assist with booking an extensive range of guest services including equipment rentals, ski school, lift passes, private and coach transfers, rental cars, backcountry guiding, CAT skiing, snowbiking/mobiling, snowshoeing and much more. Please see below the cancellation policies of the providers we work with.

Please note that cancellations requests are not valid until confirmed in writing by Vacation Niseko. 

Equipment Rentals

Ski Schools

Lift Passes

Private Transfers

Coach Transfers

Rental Cars

Backcountry Guiding

CAT Skiing

Snowbiking/mobiling

Snowshoeing

Photography Tours

Childcare

In House Dining

Lucky Food Packs

 

 

EQUIPMENT RENTALS

Niseko Sports

Full cancellation within 14+ days of rental start date

Full refund

Full cancellation within 2-14 days of rental start date

20% cancellation fee

Full cancellation within 48 hours of rental start date

100% cancellation fee (unless medical certificate presented)

Amendments and partial cancellations 2-14 days prior to rental start date

No cancellation fee

Amendments and partial cancellations within 48 hours of rental start date

100% cancellation fee

Please note that the customer will be liable to settle the amendment fee of 3,000JPY for changes made inside of 10 days.

Harro’s

Cancellation earlier than 24 hours prior to rental start date

Cancellation fee applies

Cancellation within 24 hours of rental start date

50% cancellation fee

Rhythm

Cancellation within 48 hours of rental start date

100% cancellation fee

 

SKI SCHOOLS

NISS

Cancellation within 2-14 days of booking commencement

20% cancellation fee

Cancellation within 48 hours of booking commencement

100% cancellation fee (unless medical certificate presented)

Cancellations or downgrades within 14 days: anything under 20,000 yen of value we will change without issue. Changes over 20,000 yen of value we will charge the 20% cancellation fee on the difference

Niseko Black

Cancellation within 14+ days of booking commencement

Full refund (less merchant fee)

Cancellation within 7-14 days of booking commencement

50% cancellation fee + merchant fee

Cancellation within 6 days of booking commencement

100% cancellation fee

Cancellations due to full lift closure: we will endeavour to reschedule or full refund, less merchant fees, if no suitable date is available.

Niseko Base Snowsports

Cancellation within 31 days of booking commencement

20% cancellation fee

Cancellation within 15-30 days of booking commencement

50% cancellation fee

Cancellations within 30 days of booking commencement in peak dates December 19th to January 9th & February 5th - February 14th

100% cancellation fee

Cancellation within 14 days of booking commencement

100% cancellation fee

Hokkaido Ski Club

Outside peak period

Cancellation within 31 days of booking commencement

20% cancellation fee

Cancellation within 15-30 days of booking commencement

50% cancellation fee

Cancellation within 14 days of booking commencement

100% cancellation fee

Peak periods 15th Dec-9th Jan; 23rd Jan-5th Feb

Cancellation within 31 days of booking commencement

20% cancellation fee

Cancellation within 30 days of booking commencement

100% cancellation fee

Go Snow

Cancellation within 8 days of booking commencement

Full refund

Cancellation within 2-7 days of booking commencement

20% cancellation fee

Cancellation within 48 hours of booking commencement

100% cancellation fee (unless medical certificate presented)

LIFT PASSES

Refundable if the lift pass is not activated and returned to NMS office.

Once the lift pass has been scanned /used, we cannot refund under any circumstances.

PRIVATE TRANSFERS

Yotei Hire

Cancellation within 2 days of travel date

50% cancellation fee

Cancellation within 1 day of travel date

100% cancellation fee

Sky Express

Cancellation or amendment within 8 days of travel date

Full refund (less 5% admin fee) Amendment subject to availability

Cancellation or amendment within 3-7 days of travel date

50% cancellation fee or 50% amendment fee and subject to availability

Cancellation or amendment with 72 hours of travel date

100% cancellation fee or 100% amendment fee and subject to availability

Minor amendments incur 5000 JPY fee

MarkONE Transfers

Cancellation within 3 days of travel date

50% cancellation fee

Cancellation within 2 days of travel date

100% cancellation fee

Cancellation Policy may be waived if the guests flight is cancelled or there are long flight delays

Coolstar Luxury Transfer

Cancellation within 21 days of travel date

20% cancellation fee

Cancellation within 14 days of travel date

30% cancellation fee

Cancellation within 7 days of travel date

50% cancellation fee

Cancellation within 2 days of travel date

60% cancellation fee

Cancellation within 24 hours of travel date

80% cancellation fee

Cancellation on travel date or no show

100% cancellation fee

Cancellation due to cancelled flights, caused by bad weather, etc. on the travel date are subject to a 50% cancellation fee

Hokusho Transport

Cancellation within 1 day of travel date (prior to 15.00)

No cancellation fee

Cancellation within 1 day of travel date (after 15.00) or on travel date

100% cancellation fee

Space one division

Cancellation within 21 days of travel date

20% cancellation fee

Cancellation within 8 days of travel date

30% cancellation fee

Cancellation within 2 days of travel date

40% cancellation fee

Cancellation within 1 day of travel date

50% cancellation fee

Cancellation on travel date

100% cancellation fee

Minorhythm

Cancellation within 7 days of travel date

No cancellation fee

Cancellation within 6 days of travel date

100% cancellation fee

 

COACH TRANSFERS

NGS - Big Runs

Cancellation within 5 days of travel date

30% cancellation fee

Cancellation within 3 days of travel date

40% cancellation fee

Cancellation within 2 days of travel date

100% cancellation fee

Cancellation/no show due to delayed or cancelled flights are subject to 100% cancellation fee

Resort Liner

Cancellation within 5 days of travel date

30% cancellation fee

Cancellation within 3 days of travel date

40% cancellation fee

Cancellation with 2 days of travel date

100% cancellation fee

White Liner

Cancellation within 3 days of travel date

50% cancellation fee

Cancellation on travel date

100% cancellation fee

RENTAL CARS

Toyota

Cancellation within 7 days of booking commencement

No cancellation fee

Cancellation within 3-6 days of booking commencement

20% cancellation fee

Cancellation within 1-2 days of booking commencement

30% cancellation fee

Cancellation on the day of booking commencement

50% cancellation fee

Nippon

Cancellation within 7 days of booking commencement

No cancellation fee

Cancellation within 3 days of booking commencement

20% cancellation fee

Cancellation within 1 day of booking commencement

30% cancellation fee

Cancellation on the day of booking commencement

50% cancellation fee

Maximum charge 6,000 JPY. Separate cancellation fee applies for microbuses.

BACKCOUNTRY GUIDING

Hanazono Powder Guides

Cancellation within 14 days of booking commencement

No cancellation fee

Cancellation more than 48 hours of booking commencement

20% cancellation fee

Cancellation within 48 hours of booking commencement

100% cancellation fee (unless medical certificate presented)

Cancellations or downgrades within 14 days: anything under 20,000 yen of value we will change without issue. Changes over 20,000 yen of value we will charge the 20% cancellation fee on the difference

Hokkaido Backcountry Club

Cancellation within 31-60 days of booking commencement

50% cancellation fee

Cancellation within 30 days of booking commencement

100% cancellation fee

Niseko Photography & Guiding

Cancellation within 8 days of booking commencement

50% cancellation fee

Cancellation within 7 days of booking commencement

100% cancellation fee

Hokkaido Ski Club

Outside peak period

Cancellation within 31 days of booking commencement

20% cancellation fee

Cancellation within 15-30 days of booking commencement

50% cancellation fee

Cancellation within 14 days of booking commencement

100% cancellation fee

Peak periods 15th Dec-9th Jan; 23rd Jan-5th Feb

Cancellation within 31 days of booking commencement

20% cancellation fee

Cancellation within 30 days of booking commencement

100% cancellation fee

Backcountry Clinic

Cancellation within 5-9 days of booking commencement

50% cancellation fee

Cancellation within 4 days of booking commencement

100% cancellation fee

Whiteroom Tours

Cancellation within 31 days of booking commencement

Deposit forfeited

Cancellation within 8-29 days of booking commencement

50% cancellation fee

Cancellation within 7 days of booking commencement

100% cancellation fee

CAT SKIING

Weiss

Cancellation within 14 days of booking commencement

No cancellation fee

Cancellation more than 48 hours of booking commencement

20% cancellation fee

Cancellation within 48 hours of booking commencement

100% cancellation fee (unless medical certificate presented)

Cancellations or downgrades within 14 days: anything under 20,000 yen of value we will change without issue. Changes over 20,000 yen of value we will charge the 20% cancellation fee on the difference

 

Hokkaido Backcountry Club

If HBC is asked to find a replacement for the cancelling guest, payments will be refunded once the seat is filled with another guest less an administration fee of 25,000yen

Rising Sun

Cancellation within 31-60 days of booking commencement

50% cancellation fee

Cancellation within 30 days of booking commencement

100% cancellation fee

SNOWBIKING/MOBILING

Niseko Snowbike Adventures

Cancellation within 30 days of booking commencement

25% cancellation fee

Cancellation within 48 hours of booking commencement

100% cancellation fee

Hanazono Snowmobiling

Cancellation more than 48 hours prior to booking commencement

No cancellation fee

Cancellation within 48 hours of booking commencement

100% cancellation fee

White Isle Snowmobiling

Cancellation within 24 hours of booking commencement

50% cancellation fee

Cancellation on the day of booking commencement

100% cancellation fee

SNOWSHOEING

Hanazono

Cancellation more than 48 hours prior to booking commencement

No cancellation fee

Cancellation within 48 hours of booking commencement

100% cancellation fee

NAC

Cancellation within 14 days of booking commencement

50% cancellation fee

Cancellation on the day of booking commencement

100% cancellation fee

 

PHOTOGRAPHY TOURS

Niseko Photography & Guiding

Cancellation within 8 days of booking commencement

50% cancellation fee

Cancellation within 7 days of booking commencement

100% cancellation fee

Hokkaido Ski Club

Outside peak period

Cancellation within 15 days of booking commencement

20% cancellation fee

Cancellation within 14 days of booking commencement

100% cancellation fee

Peak periods 15th Dec-9th Jan; 23rd Jan-5th Feb

Cancellation within 31 days of booking commencement

20% cancellation fee

Cancellation within 30 days of booking commencement

100% cancellation fee

CHILDCARE

Niseko Babysitters

Cancellation more than 24 hours before booking commencement

No cancellation fee

Cancellation within 24 hours of booking commencement

3 hours minimum 10,500 JPY cancellation fee

IN HOUSE DINING

Niseko In House Dining

Cancellation within 7 days of booking commencement

No cancellation fee

Cancellation within 6 days of booking commencement

100% cancellation fee

Niseko Gourmet

Outside peak period

Cancellation prior to 72 hours of booking commencement

No cancellation fee

Cancellation within 72 hours of booking commencement

100% cancellation fee

Peak period Dec 22nd-Jan 5th; Feb 5-28th

Cancellation within 8 days of booking commencement

No cancellation fee

Cancellation within 7 days of booking commencement

100% cancellation fee

LUCKY FOOD PACKS

Cancellation within 8 days of booking commencement

No cancellation fee

Cancellation within 7 days of booking commencement

100% cancellation fee

 

Contact Us

If you're considering booking with us, or just want more information, we're happy to answer all your questions and get you set up.

info@vacationniseko.com +81 (0) 136 21 2500

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