Booking Terms and Conditions
Your Vacation Niseko pre-arrival documents will be sent to you 14 days prior to arrival by email. Please read them carefully as they contain all the information required to ensure a smooth and enjoyable holiday.
Click FAQ for Frequently Asked Questions.
Please also feel free to call us on +81(0)136 21 2500 if you have any questions.
- All enquiries are sent to us via email. Once we have confirmed your desired accommodation and received credit card details we will proceed to confirm your booking. Your accommodation booking is secured once we have verified the payment of your deposit.
- Shortly after payment has been processed you will receive a booking confirmation confirming that your accommodation has been secured.
- Taxes & surcharges are included in the prices quoted and can be subject to change without notice.
- Customers are responsible for any bank transfer fees incurred.
- Bookings are confirmed upon receipt of a non-refundable 20% deposit payable at the time of booking by credit card or bank transfer. The remaining balance is due 60 days prior to your arrival date and is non-refundable after payment has been made.
- Modifications to a confirmed booking that incurs a lower price (e.g. change of Check-in or Check-out date) will see the difference in deposit payment value forfeited.
Accommodation Final Payments
- Final payment is due no later than 60 days prior to arrival. We can either deduct the final payment from the credit card on file or you can contact us to give us an alternative credit card to proceed with the final payment. The final payment is non-refundable.
- If your accommodation booking is made less than 60 days prior to your arrival, immediate full payment is required. This payment is non-refundable.
Cancellation Policy – Accommodation
- If canceling more than 60 days prior to arrival the 20% deposit payment will be forfeited in addition to any transaction and amendment fees.
- If canceling within 60 days of arrival a cancellation penalty of 100% of the total invoice will be incurred in addition to any transaction and amendment fees.
- In the case the cancellation of any accommodation is due to health reasons, flight delays, or other reasons the deposits or final payments are non-refundable.
- If any aspect of your flight details change for any reason the onus of any cancellation is that of the customer. Travel insurance is recommended and we advise all guest to arrange travel insurance before their Niseko vacation. Please makes sure the insurance covers skiing as this is not always included in all policies.
- An amendment fee of 3,000JPY will be charged if changes are made to bookings inside of 10 days prior to arrival. Eg.: Guest service changes or cancellations, accommodation booking detail changes, etc. Changes inside of 10 days can lead to booking disappointment and a bad customer experience.
Guest Service Booking
- Any Guest Services added to your booking 60 days prior to your arrival date require a deposit of 20%. The final payment of the Guest Services is required 60 days prior to your arrival.
- Any Guest Services added to your booking less than 60 days prior to your arrival date require immediate full payment.
Cancellation Policy – Guest Services
- For any amendments to Guest Services made less than 10 days prior to your arrival date that are not an addition to or upgrading of an existing service, an amendment fee will be incurred. Each amendment is charged at 3,000 JPY. All amendments are subject to availability.
- Any amendments of our services made less than 10 days prior to your arrival will be treated as a non-refundable cancellation.
- Deposits or final payments relating to Guest Services that could not be used due to health reasons, flight delays, or other reasons are not refundable.
- If any aspect of your flight details change for any reason, it is the responsibility of the customer. Travel insurance is recommended.
- Bedding arrangements need to be confirmed 10 days prior to arrival or may be subject to an amendment fee.
- We can arrange additional cleaning services and bedding configuration changes at additional charges. These additional services are subject to availability of the cleaning staff.
- Any damages that occur during your stay will be charged upon check out or up to 7 days after check out.
- All Vacation Niseko properties and rooms that are directly managed by Vacation Niseko are non smoking.
- Pets are prohibited in all Vacation Niseko properties.
- Spikes and shoes are prohibited in all Vacation Niseko properties.
- In the event that any of the above policies are broken Vacation Niseko reserves the right to ask you and your group to leave the accommodation. In this situation a refund will not be issued and any additional cleaning or repairs will be charged in full. These charges will also be levied by any further costs incurred moving later guests affected by the damages to an alternative accommodation.
Respect for Neighbors
- We expect all our guests to be courteous, respect Japanese customs, and be mindful of their neighbors.
- By paying your accommodation deposit you have agreed to our booking terms and conditions.
We wish you a memorable vacation in Niseko with Vacation Niseko!