Experience the absolute best of Niseko hassle-free with our new and exclusive Extended Services Package. Available to our most valued guests, the package will streamline your holiday, allowing you to make the most of your precious time here.
The Extended Services Package (pricing details below) entitles you to the following convenient services.
Your concierge will meet you at your arrival point in Niseko and escort you to your accommodation. Once settled in, your concierge will run over your schedule for your stay and provide the best local tips for the ultimate Niseko holiday!
We dedicate one staff member to your group for the entire duration of your stay. This staff is your gateway to the best restaurants, activities and resort services Niseko has to offer. Available 6 days out of 7, on an average 8 hours per day, your dedicated concierge can answer all your questions and coordinate all aforementioned services. On top of this, your dedicated concierge will have access to a 9-seater vehicle to drive you anywhere in the vicinity of Niseko within the allocated hours.
For example, you could go shopping in Kutchan, skiing in Moiwa or Rusutsu, or enjoy dinner in Maccarina without having to pay for an extra taxi driver! Tired of the same onsens in Hirafu and Niseko Village? Let our concierge suggest – and drive you – to local gems further away.
Please note the concierge will take one day off a week, where he/she will be replaced by another staff member for this day.
We stock your room with a special welcome package containing grocery items and food specialties from Niseko prior to your arrival. Please make sure to communicate any food allergies or preferences to our Concierge team.
We lend you a local waterproof mobile phone with an English OS. You can therefore contact your concierge or local businesses without the worry of International roaming fees. We pre-program the phone with essential phone numbers for your stay.
We assist you to schedule and book your favourite restaurants. Although we cannot guarantee availability for your group size, we use our expansive knowledge of the local dining scene to provide you with great recommendations and gastronomical surprises.
You have access to our overnight grocery delivery service. Simply fill in the order sheet and your groceries will be delivered to your room! Benefit also from our exclusive breakfast delivery service where your concierge will pick up your pastries from a selection of the best local artisans and deliver them freshly baked to your door at a pre-arranged time.
Book your lessons with our affiliated ski school, NISS and your dedicated concierge will pick you up in the morning and drop you off at the base on time for your lessons. This enables you to check-in later for your lesson, so that you can spend more time in bed!
With the Extended Services Package your time in Niseko is a breeze – simply relax and enjoy your stay, we take care of the rest! No more walking to crowded shuttle buses, waiting in queue to take care of basic groceries, struggling to book or find a taxi to a restaurant or getting stuck in Annupuri after the gondola shuts down…
In order to follow Japanese labour laws, we need to restrict the time at which your concierge works to a maximum of 8 hours of the day. However these 8 hours do not need to be necessarily consecutive. To keep things simple, we can propose you three options.
For insurance coverage reasons, the concierge is allowed to go to locations within a 20 kilometre radius around Hirafu. With this plan you can explore other resorts such as Rusutsu, Moiwa, go shopping in Kutchan or go to dinner in the Michelin-starred Maccarina restaurant located in Makkari village. Please note that Otaru, Yoichi, Sapporo and Kiroro are unfortunately outside of the driver’s allowed driving range.
The cost of the Extended Services Package is a flat rate of 45,000 JPY per day of your stay, for a maximum of 6 persons, plus a fixed fee of 25,000 JPY flat fee to take care of you on your check-in and check-out days.
Please note you cannot choose this service for a short period or part of your stay. The package must be taken for the entirety of your stay.
If you choose to take the service 7 days or longer, a second concierge will assist while your regular concierge has a day off.
Please note that ordering groceries and/or breakfast packages are not included in the Extended Services Package price and require additional payment upon checkout.