Location: Kutchan Town, Abuta District, Hokkaido
Salary: ¥250,000 – ¥270,000
Job Overview
We are looking for an Owner Relations team member who enjoys building trusted, long-term relationships with property owners.
In this role, you will serve as the primary point of contact for approximately 100 Vacation Niseko property owners, handling all matters related to owner inquiries and requests. Your main goal will be to ensure high owner satisfaction through clear, thoughtful communication and effective coordination.
You will work closely with senior management, relevant departments, and external partners to carry out your responsibilities. The Owner Relations Officer is a central role for Vacation Niseko, This position offers the opportunity to be involved in a wide range of company operations and to learn our overall business.
This role requires strong communication skills, flexibility, and a consistently positive and professional approach when working with property owners.
Working Hours
9:00AM ～ 6:00PM (8 hours, 60minute break）
Working hours may vary according to operation needs.
Key Responsibilities
- Act as a main point of contact for property owners, responding to inquiries by email and phone as needed
- Keep track and manage contracts between property owners and the company
- Create and manage regular owner communications, such as end-of-season reports and newsletters
- Oversee property maintenance, repairs, upgrade projects costs and communicate with owners
- Ensure owner stays and related bookings are handled accurately and without issues
- Support the operation of owners’ associations, including preparation for Annual General Meetings and related communications
- Take an asset-management approach, reporting on property performance and results to owners
- Monitor and analyse rental income, preparing reports and data when needed
- Actively suggest ways to improve revenue and efficiency, such as energy-saving initiatives, that benefit both owners and the business
Requirements
- Valid visa that allows full-time employment in Japan (Visa sponsorship can be considered for qualified candidates)
- Business-level proficiency or higher in both Japanese and English
- Able to learn quickly and handle a large amount of information in a fast-paced environment
- Detail-oriented with a strong focus on accuracy
- Able to use Excel, Word, and other standard office tools
- Holds a valid driver’s license
- Passionate about Niseko and the resort lifestyle
- A collaborative team player who enjoys working closely with others
- Reliable, punctual, and respectful toward colleagues
- Acts with honesty, integrity, and strong professional ethics
Benefits
◇Life & Comfort
Staff accommodation in central Hirafu (from ¥800/night)
Lunch discounts at partner venues
Winter heating allowance (¥10,000/month – previously offered)
◇Work Hard, Play Hard
Season lift pass for Grand Hirafu & Hanazono (valued over ¥100,000) provided for you and your family
Hanazono perks year-round — enjoy staff discounts on winter ski lessons, gear rentals, and retail, plus green season activities like rafting, ziplines, golf, and more. Family and friends also receive special discounts.
◇Culture & Community
Annual company event
Friendly, international team atmosphere
Free coffee and tea in staff break areas
◇Time to Rest & Recharge
Paid time off: 10 days after 6 months, rest follows according to labor laws
Birthday leave: 1 day off during your birthday month
Marriage benefit: 5 days of paid honeymoon leave and a celebration cash bonus
Holiday recovery: Work a national holiday during peak winter? You can take that day off later in the year
Seasonal flexibility: Many team members take extended vacations during the green (summer) season
“Special leave for life events (e.g., childbirth, leave for family loss, child’s wedding, etc.)”
◇Career Growth & Support
Seminar and on-the-job training opportunities
Annual bonus (based on performance and company results)
Annual 1-on-1 performance review with your manager, including promotion and salary increase opportunities
◇Start Fresh, On Us
Relocation support up to ¥200,000 (outside Hokkaido) or ¥100,000 (within Hokkaido)
◇Additional Support & Security
Commuting allowance (¥20/km from 2km+, up to ¥45,000/month)
Annual health checkup and flu vaccination
Full social insurance: health, pension, employment, and accident coverage
Retirement plan (after 10 years of service)
Why Work With Us?
Located in the beautiful and world-renowned Niseko, known for its exceptional powder snow and year-round outdoor activities, this position offers a great opportunity to work in a thriving, team-oriented environment. Enjoy a balanced lifestyle with plenty of time to explore the local area, making this role perfect for those looking to work and enjoy all that Niseko has to offer.
If you’re interested, please send your resume to [email protected]
