Location: Kutchan Town, Abuta District, Hokkaido
Salary: ¥330,000 – ¥360,000
Job Overview
This position handles owner relations for the luxury residence hotel that our company manages.
You will handle a wide range of tasks for rental owners, including reporting income and expenses, managing owner reservations, filing insurance claims, reporting repairs, and answering other owner questions.
Working Hours
9:00AM ～ 6:00PM (8 hours, 60minute break）
Working hours may vary slightly during certain events. Overtime is generally not required except during peak periods.
Job Description
- Residence rental management
- Residence financial management
- Report income and expenditures to residence owners (monthly and annually)
- Handle property damage (insurance claims, owner reports, etc.)
- Manage owner reservations
- Review contracts and support agents when reissuing contracts
- Follow-up on team members’ work
- Prepare for new projects
- Respond to property and stay-related inquiries from owners (email, phone, etc.)
- Build relationships with each department on the hotel team to ensure the smooth running of the rental program
Job Requirements
- Business-level Japanese and English required
- Bookkeeping Level 3 or accounting experience preferred
- Ability to learn and quickly put information into action
- Excellent proficiency in Word, Excel, and other office software
- Task management skills
- Attention to detail
- Strong communication skills
- Ski resort and hotel experience preferred
- Valid Driver’s License
- Team player
Benefits
◇Life & Comfort
Staff accommodation in central Hirafu (from ¥800/night)
Lunch discounts at partner venues
Winter heating allowance (¥10,000/month – previously offered)
◇Work Hard, Play Hard
Season lift pass for Grand Hirafu & Hanazono (valued over ¥100,000) provided for you and your family
Hanazono perks year-round — enjoy staff discounts on winter ski lessons, gear rentals, and retail, plus green season activities like rafting, ziplines, golf, and more. Family and friends also receive special discounts.
◇Culture & Community
Annual company event
Friendly, international team atmosphere
Free coffee and tea in staff break areas
◇Time to Rest & Recharge
Paid time off: 10 days after 6 months, rest follows according to labor laws
Birthday leave: 1 day off during your birthday month
Marriage benefit: 5 days of paid honeymoon leave and a celebration cash bonus
Holiday recovery: Work a national holiday during peak winter? You can take that day off later in the year
Seasonal flexibility: Many team members take extended vacations during the green (summer) season
“Special leave for life events (e.g., childbirth, leave for family loss, child’s wedding, etc.)”
◇Career Growth & Support
Seminar and on-the-job training opportunities
Annual bonus (based on performance and company results)
Annual 1-on-1 performance review with your manager, including promotion and salary increase opportunities
◇Start Fresh, On Us
Relocation support up to ¥200,000 (outside Hokkaido) or ¥100,000 (within Hokkaido)
◇Additional Support & Security
Commuting allowance (¥20/km from 2km+, up to ¥45,000/month)
Annual health checkup and flu vaccination
Full social insurance: health, pension, employment, and accident coverage
Retirement plan (after 10 years of service)
Why Work With Us?
Located in the beautiful and world-renowned Niseko, known for its exceptional powder snow and year-round outdoor activities, this position offers a great opportunity to work in a thriving, team-oriented environment. Enjoy a balanced lifestyle with plenty of time to explore the local area, making this role perfect for those looking to work and enjoy all that Niseko has to offer.
If you’re interested, please send your resume to [email protected]
