Setsu Niseko Reservations & Sales Officer

Job Overview

The Setsu Niseko Reservations & Sales Officer will be responsible for executing the sales strategy of selling accommodation and guest services to potential guests.

Guests will contact the Reservations Officer via e-mail, through our website, or via phone, and the Reservations Officer must communicate effectively with the guest to find the proper accommodation/guest services which fit their needs whilst ensuring an excellent guest experience.

Responsibilities and Duties:

The key tasks that are required of this person include:

  • quoting and processing booking enquiries with guests via email and telephone
  • updating and checking rates on OTA channels
  • following up with the guest on outstanding matters
  • monitoring the local market to help in the planning of future sales strategies
  • handling agent and OTA bookings via email and telephone
  • support with PMS system updates
  • support of the sales and marketing personnel
  • training of seasonal staff for Guest Services roles
  • supporting the wider sales team as necessary   

Reports to: Setsu Niseko Sales & Marketing Manager and Sales & Marketing Senior Manager

Qualifications / Requirements:

  • 2 years experience as sales staff in the tourism industry
  • must have a native level English language skill and business level Japanese language skill to communicate with all staff and guests within the group
  • always be punctual and considerate of fellow colleagues
  • passionate about the winter season and have a love of the outdoors
  • self-motivated with a drive to improve business outcomes
  • be a flexible and engaged team member
  • ability to learn quickly and follow processes
  • attention to detail is a must.
  • must be able to receive directives and ensure they are accurately and promptly followed through to their conclusion in the manner specified
  • visa status permitting full-time work in Japan - sponsorship is available for the right applicant
  • a driver’s License is recommended to enable yourself in Niseko

Employment Benefits:

  • as an NMS employee, the Reservation Officer would have discounts on Hanazono Services: Ski Rentals, Ski School, Back-country tours, and Summer Activities
  • individual Grand Hirafu/Hanazono Season lift pass
  • Japanese Health Insurance and Pension according to the law.
  • paid statutory holidays. 10days after 6 months of employment, 11 days after 1 year, and 6 months of employment.  
  • commuting Allowance to and from your home to work, capped at 45,000JPY per month
  • discretionary Incentive bonus scheme
  • retirement plan (After 10 years of service)

If you are interested, please don't hesitate to send an e-mail with your resume and a cover letter to: [email protected].

Why Book Directly?

Vacation Niseko Hospitality Experience


Vacation Niseko has over a decade of experience and an unrivalled expertise tailoring seamless winter packages to Niseko.

Vacation Niseko Booking Flexibility


Our extensive range of vacation packages cater to all levels of skiers and snowboarders, offering a wide choice of accommodations to suit your budget, style and location.

Vacation Niseko Partnerships


Our partnerships allows us to offer you unrivalled access to a range of Niseko's best winter activities and services at the most competitive prices.

Vacation Niseko Guest Benefits

Guest Card

Present your Vacation Niseko Guest Card for various special offers and discounts across the resort and beyond.