Setsu Niseko Reservations & Sales Officer

Company Profile

Setsu Niseko is a luxury hotel-condominium development located central to the resort in Hirafu Village. Boasting 190 units, Setsu is one of the most significant properties in the area and also has multiple food and beverage outlets, an extensive onsen and spa, a gym, kids' room, and a yoga room. It also has an extensive ski valet and locker area. Developed by one of the foremost developers in Asia, SC Global and it is scheduled to open in Summer 2022. 

Job Overview

The Setsu Niseko Reservations & Sales Officer will be responsible for executing the sales strategy of selling accommodation and guest services to potential guests.

Guests will contact the Reservations Officer via e-mail, through our website, or via phone, and the Reservations Officer must communicate effectively with the guest to find the proper accommodation/guest services which fit their needs whilst ensuring an excellent guest experience.

Responsibilities and Duties:

Reports to: Setsu Niseko Sales & Marketing Manager and Sales & Marketing Senior Manager

Qualifications / Requirements:

• 2 years experience as sales staff in the tourism industry
• must have a native level English language skill and business level Japanese language skill to communicate with all staff and guests within the group
• always be punctual and considerate of fellow colleagues
• passionate about the winter season and have a love of the outdoors
• self-motivated with a drive to improve business outcomes
• be a flexible and engaged team member
• ability to learn quickly and follow processes
• attention to detail is a must.
• must be able to receive directives and ensure they are accurately and promptly followed through to their conclusion in the manner specified
• visa status permitting full-time work in Japan - sponsorship is available for the right applicant
• a driver’s License is recommended to enable yourself in Niseko

Employment Benefits:

• as an NMS employee, the Reservation Officer would have discounts on Hanazono Services: Ski Rentals, Ski School, Back-country tours, and Summer Activities
• individual Grand Hirafu/Hanazono Season lift pass
• Japanese Health Insurance and Pension according to the law.
• paid statutory holidays. 10days after 6 months of employment, 11 days after 1 year, and 6 months of employment.  
• commuting Allowance to and from your home to work, capped at 45,000JPY per month
• discretionary Incentive bonus scheme
• retirement plan (After 10 years of service)

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