Vacation Niseko - Niseko accommodation, packages & holiday provider

Reservations Officer Job Description

Job Overview 

The Reservations Officer will be responsible to execute the sales strategy of selling short-term stays to potential guests.
Guests will contact the Reservations Officer via e-mail, through the website or via a phone call and the Reservations Officer has to communicate effectively with the guest to find the proper accommodation which fits their needs. 

Responsibilities and Duties

  • Contact guests via e-mail or telephone, giving them quotes for relevant accommodation and understand their needs to close the sales.
  • Answer guests questions regarding accommodation via email or telephone.
  • Maintenance of e-mail templates and associated documents used for communications between Vacation Niseko and the guests.
  • Chasing guests for payments as required.
  • Verification of bookings already in the system in order to detect potential input mistakes or mis communications.
  • Work closely with the operations team to make sure that Vacation Niseko can deliver on the promises made by the Reservations Officer.
  • Website content maintenance.
  • Helping out the Marketing team as necessary.

Reports to

Sales and Marketing Manager

Qualifications / Requirements

  • Eligible for a Japan work visa
  • 2 years of experience as a sales staff for a travel agent
  • Native English speaker or Fluent in business English – Mandarin or Japanese spoken a plus 
  • Willingness to share a passion for snow and a love for the Niseko resort
  • A knack for sales and drive to increase performance
  • Ability to learn a lot of information quickly

Benefits / Perks

  • As a Vacation Niseko employee, the Reservations Officer would have discounts on Hanazono Guest Services: Ski Rentals, Ski School, Back-country tours
  • Individual Seasonal Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law.
  • Overtime if worked above 40 hours a week

If you are interested, please don't hesitate to send an e-mail with your resume and a cover letter to:

Why Book Directly?



Vacation Niseko has over a decade of experience and an unrivalled expertise tailoring seamless winter packages to Niseko.



Our extensive range of vacation packages cater to all levels of skiers and snowboarders, offering a wide choice of accommodations to suit your budget, style and location.



Our partnerships allows us to offer you unrivalled access to a range of Niseko's best winter activities and services at the most competitive prices.

Guest card

Guest Card

Present your Vacation Niseko Guest Card for various special offers and discounts across the resort and beyond.

Contact Us

If you're considering booking with us, or just want more information, we're happy to answer all your questions and get you set up. +81 (0) 136 21 2500


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