Vacation Niseko - Niseko accommodation, packages & holiday provider

Reservations Officer Job Description

Job Overview 

The Reservations Officer will be responsible to execute the sales strategy of selling short-term stays to potential guests.
Guests will contact the Reservations Officer via e-mail, through the website or via a phone call and the Reservations Officer has to communicate effectively with the guest to find the proper accommodation which fits their needs. 

Responsibilities and Duties

  • Contact guests via e-mail or telephone, giving them quotes for relevant accommodation and understand their needs to close the sales.
  • Answer guests questions regarding accommodation via email or telephone.
  • Maintenance of e-mail templates and associated documents used for communications between Vacation Niseko and the guests.
  • Chasing guests for payments as required.
  • Verification of bookings already in the system in order to detect potential input mistakes or mis communications.
  • Work closely with the operations team to make sure that Vacation Niseko can deliver on the promises made by the Reservations Officer.
  • Website content maintenance.
  • Helping out the Marketing team as necessary.

Reports to

Sales and Marketing Manager

Qualifications / Requirements

  • Eligible for a Japan work visa
  • 2 years of experience as a sales staff for a travel agent
  • Native English speaker or Fluent in business English – Mandarin or Japanese spoken a plus 
  • Willingness to share a passion for snow and a love for the Niseko resort
  • A knack for sales and drive to increase performance
  • Ability to learn a lot of information quickly

Benefits / Perks

  • As a Vacation Niseko employee, the Reservations Officer would have discounts on Hanazono Guest Services: Ski Rentals, Ski School, Back-country tours
  • Individual Seasonal Grand Hirafu lift pass
  • Japanese Health Insurance and Pension according to the law.
  • Overtime if worked above 40 hours a week

If you are interested, please don't hesitate to send an e-mail with your resume and a cover letter to:

Contact Us

If you're considering booking with us, or just want more information, we're happy to answer all your questions and get you set up. +81 (0) 136 21 2500


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