Winter Cancellation: Cancel Free or Postpone

Expires Aug 31, 2020 Offer has expired, check Special Offers for recent promotions

free cancellation before june 30th for niseko 2020 stays.


Book with confidence - cancel FREE before September 1st, 2020 or postpone your stay

Locking in a holiday for the future may seem a little risky with COVID-19 being as unpredictable as ever. That's why we're offering free cancellation for all bookings in Vacation Niseko managed properties before September 1st, 2020 (excluding Aspect - click here for its cancellation policy).
You can book with confidence - if you need to cancel or make adjustments before September 1st, we will refund your deposit or waive any amendment fees!

Alternatively, you can postpone your stay to 21/22 Winter up to 30 days before your arrival. For those with new bookings made for the 20/21 season, you may also receive a 10,000JPY credit to use towards extras like transfers, lift passes, rentals etc if you choose to postpone rather than cancel your stay before September 1st.*


Cancellation Date Penalty
March 19th - August 31st, 2020 0% of total booking cost
September 1st, 2020 - 60 days prior to arrival in Niseko 20% of total booking cost
Within 60 days of arrival in Niseko 100% of total booking cost
Postponement Date Penalty
August 7th, 2020 - 30 days prior to arrival in Niseko 0% of total booking cost
Within 30 days of arrival in Niseko 100% of total booking cost


All of our terms and conditions can be found here - be sure to read over them before placing your booking, and take out appropriate travel insurance just in case!


Please kindly note Vacation Niseko will not reimburse last-minute cancellations relating to COVID-19 for Winter 20/21

Due to bookings for 20/21 Winter opening after the widespread knowledge of COVID-19, we expect all guests to make decisions on booking their holiday with their safety and our policies in mind: if you believe you may have to cancel your booking within 60 days of arrival or postpone your booking within 30 days of arrival due reasons such as [but not limited to] to travel restrictions, health concerns or not being able to abide by quarantine rules after returning home, we will not be able to reimburse any losses by doing so.

We hope guests will be careful with committing to international travel in our 'post COVID-19' world, and as such do not see it appropriate to adjust any policies or make exceptions to such policies after a booking is confirmed.

It is the responsibility of our guests to be up-to-date on our cancellation policies, to treat them as absolute and to book with the expectation that if a cancellation does not meet the criteria of our 'free cancellation' policy, it will not be offered. 

Why Book Directly?

Vacation Niseko Hospitality Experience


Vacation Niseko has over a decade of experience and an unrivalled expertise tailoring seamless winter packages to Niseko.

Vacation Niseko Booking Flexibility


Our extensive range of vacation packages cater to all levels of skiers and snowboarders, offering a wide choice of accommodations to suit your budget, style and location.

Vacation Niseko Partnerships


Our partnerships allows us to offer you unrivalled access to a range of Niseko's best winter activities and services at the most competitive prices.

Vacation Niseko Guest Benefits

Guest Card

Present your Vacation Niseko Guest Card for various special offers and discounts across the resort and beyond.