FRONT DESK staff for 2024-25 WINTER SEASONAL (EN)

Seasonal Front Desk Staff

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Vacation Niseko is looking for FRONT DESK staff

Are you an outgoing person, has a good customer service and hospitality skills, and would love to work with a team? Vacation Niseko is the perfect workplace for you! If you want to be part of our friendly team and receive some great work benefits, please reach out to us!

Where is Niseko, and what makes it so special?

Niseko is located in Hokkaido, Northern prefecture of Japan. For years, it has been holding a reputation of having the best powder snow in the world with an average of 15 meters of snow fall annually!

Known to be one of the leading and snowiest ski destination in the world, Niseko is the perfect winter destination for all snow sport enthusiasts that come from all over the world!

Why choose Vacation Niseko?

We at Vacation Niseko, believe in a working environment that provides a work-life balance culture that not only encourages our team members to be passionate with their careers but also allowing them to enjoy every moment they have in Niseko. We want our team to have a memorable experience while being supported in molding their skill in hospitality and at the same time with the snow sport that they are passionate about.

With team members that come from different parts of the globe, we guarantee a very diverse training experience that promotes team work and unity.

Benefits include but not limited to: Individual Seasonal Grand Hirafu & Hanazono Lift Pass, subsidized staff accommodations and many more.

Who is Vacation Niseko?

Established in 2006, Vacation Niseko (Niseko Management Service) is one of the leading property management companies situated in Niseko. Our mission is to be a sensational resort management and accommodation provider in Hokkaido, and at the same time we make sure that all of our property owners, resort guests and team members are well taken cared of and share the most professional and warm experience.

FRONT DESK OFFICER POSITION DETAILS

Contract	Winter seasonal Staff for 2024-2025
Working Hours	32-40 hours per week (4-5 days per week). Work between 6:00-25:00 on a 8 hour shift per day
Contract Period	1st December, 2024- 28th February / 31st March, 2025 (possible extension, the work term is negotiable)
Wage	￥1,550

Job Role

As a front desk officer, you are considered to be the frontliner and the face of the Vacation Niseko brand. Your responsibility starts the moment the guests check in, assist with their in-house guest requests and enquiry, and until the day they check out. You must possess strong communication skills both verbally and written. You must be a good team player and must be willing to work with a team.

Key responsibilities

1. Assist with driving / transporting guests within the village where required. This includes but not limited to, pick up/drop off service to and from the Hirafu Welcome Centre.
2. Perform check ins and check outs
3. Manage guests and property owner enquiries, requests and complaints in a timely manner
4. Responsible in responding to both phone and email enquiry from guests and property owner
5. Carry out daily tasks assigned by the management team and report any discrepancies or problems to Front Desk Supervisor and/or Front Desk Manager
6. Ensuring that front desk, lobby and other common areas are immaculately clean and presentable for both guests and owners.
7. Full knowledge about Niseko and its neighboring towns. Capability to recommend winter resort activities, restaurants, events and other services when needed.
8. Work closely with relevant departments to ensure all guest requests and enquiries will be carried out properly in a timely manner to avoid any service complaints.

Staff Benefits

1. Free individual Seasonal Grand Hirafu and Hanazono Lift Pass (worth ¥120,000-130,000)
2. Subsidized staff accommodation(¥800 per day)
3. Staff discounts to several affiliated merchants and merchandise
4. Paid training
5. Full-support for town office registration and bank account opening

If you have any questions, please feel free to reach out through>>> seasonal_employment@vacationniseko.com

Please submit your application through here. We are looking forward to your application!