Put your passion to work and help us deliver the best experience for our guests. We are searching for talented positive people with unique skills and sparkling personalities. Our team is hardworking, open-minded and fun. Help us build our story and be a part of something special.
Our Team
Full Time Opportunities
We are currently recruiting for the following positions.
Winter Seasonal Opportunities
Thank you for your interest!
Our 2025–2026 seasonal positions are now closed.
We appreciate all applications and look forward to welcoming our new team to Niseko this winter.
Please check back again for future opportunities!
Who we are
Vacation Niseko is one of the premier accommodation providers in Niseko. Our company is experienced in managing all types of properties from single houses to large 40+ unit apartment buildings. We are in the hospitality business because we love the contact with our guests and we believe that hard work and perfectionism can be rewarding. We also believe that outside of work, you should be able to enjoy everything that Niseko has to offer, which means that:
- We boast a culture promoting work-life balance
- Our multilingual staff comes from different parts of the world but we have one thing in common: we love Niseko and we enjoy sharing the area’s secrets with our guests
Benefits
Employee's Benefits (Full-time Year-round employee)
Vacation Niseko is a premier accommodation provider in Niseko. We have many years of property and hospitality management experience in the Niseko resort area. We believe that hard work and perfectionism can be rewarding. Your passion creates an unforgettable experience for our guests. We also believe that outside of work, you should be able to enjoy everything that Niseko has to offer. Your experience in Niseko whether full time or seasonal should be an enriching and rewarding one. Vacation Niseko is part of Nihon Harmony Resorts Group (NHR), which owns and operates the Hanazono Niseko Resort and all the associated mountain resort activities here in Niseko. Therefore as a staff member, you will have access to discounts and specials related to this part of the resort.
- Competitive salary
- Commuting allowance to and from your home to work if further than 2km from work, capped at 45,000 yen per month.
- Individual Seasonal HANAZONO Grand Hirafu lift pass, with the possibility of upgrading to a Niseko United All-Mountain pass with a smal additional cost. Family tickets and discounted lift tickets for friends are also available.
- Discounts on a variety of products owned within the group: Hanazono activities, ski rentals, ski school, golf, accommodation and restaurants etc.
- Paid statutory holidays after 6months of service according to the law
- Full set of social insurance enrollment according to the law.
- Annual performance evaluation for incentive bonus and/or potential career advancement
- Retirement plan (After 10 years of service)
- Relocation allowance (Reimburse the actual expense up to 200,000JPY from outside of Hokkaido, up to 100,000JPY within Hokkaido)
Employee's Benefits (Part-time/Seasonal employee)
Vacation Niseko is a premier accommodation provider in Niseko. We have many years of property and hospitality management experience in the Niseko resort area. We believe that hard work and perfectionism can be rewarding. Your passion creates an unforgettable experience for our guests. We also believe that outside of work, you should be able to enjoy everything that Niseko has to offer. Your experience in Niseko whether full time or seasonal should be an enriching and rewarding one. Vacation Niseko is part of Nihon Harmony Resorts Group (NHR), which owns and operates the Hanazono Niseko Resort and all the associated mountain resort activities here in Niseko. Therefore as a staff member, you will have access to discounts and specials related to this part of the resort.
- Competitive wage
- Paid training
- Subsidized staff accommodation close to Hirafu area
- Commuting allowance to and from your home to work if further than 2km from work, capped at 45,000 yen per month if you do not live at our staff accommodation.
- Individual Seasonal HANAZONO Grand Hirafu lift pass, with the possibility of upgrading to a Niseko United All-Mountain pass with a smal additional cost. Discounted lift tickets for friends are also available.
- Discounts on a variety of products owned within the group: Hanazono activities, ski rentals, ski school, golf, accommodation and restaurants etc.
- Full set of social insurance enrollment according to the law with certain conditions.
FAQs
What type of staff accommodation do you offer?
We provide shared staff accommodation, that is shared with your work colleagues during the season. The shared common areas include living, dining area, kitchen, bathroom and toilet. This is a perfect opportunity to build new friendships during and outside work!
Can I have my own bedroom?
Each bedroom can accommodate 2 to 6 people. Please let us know if you will be bringing a friend or a partner and we can assign you to the same room.
When does winter normally start?
Depending on snowfall, the ski resort usually opens sometime from 3rd December. The resort can stay open as late as May. We require applicants to be in Niseko by late November to have ample time to attend the training and induction.
I am new to working in the customer service industry, will training be provided?
We will provide 1 to 2 weeks of training in early December, before our guests start to arrive. Front-desk tasks, customer handling skill, and information about Niseko and its surroundings will be shared with you. Our management and training team will guide you every step of the way throughout the season to ensure that you can work with us with peace of mind. Every season, we have 95% of people new to this industry, so no need to worry if it’s going to be your first experience at the front.
Could you tell me the working hours and the usual daily tasks of a Front Desk Officer?
Below are the three common schedule needed to cover all of the front desk tasks. It will show the working hours and the specific duties that need to be carried out on every shift.
| TIME | AM Staff : KYLA Morning Shift: 7:00-16:00 | PM Staff: JAQUIE Afternoon Shift: 13:00-22:00 | SPLIT SHIFT Staff: NOAH Split Shift: AM: 7:00-11:00, 15:00-19:00) |
| 7:00 | Work start! (Check any urgent tasks such as drive requests, or any handover tasks that needs immediate action) | You can do SNOWBOARDING/SKIING first thing in the morning!（Just 10 min walk from our staff accommodation） | Work start! (Check any urgent tasks such as drive requests, or any handover tasks that needs immediate action) |
| 7:00 -10:00 | ・Assist guests with Check-out ・Pick-up and drop-off the check-out guest | ・Assist guests with Check-out ・Pick-up and drop-off the check-out guest | |
| 11:00 | ・Break | ・Break (4hours) Go Skiing（10 min walk from our work place ） | |
| 12:00 | ・Property key check | ||
| 13:00 | ・Preparation for today’s check in i.e. prepare check in pack and keys | Work start! (Check any urgent tasks such as drive requests, or any handover tasks that needs immediate action) | |
| 15:00 | ・Check-in the guests | ・Check-in the guests | Work start! |
| 16:00 | Finish Work! (You can do NIGHT SKIING after your shift! Just a 10 min walk from our work place） | ・Pick-up and drop-off the check-in guest | ・In-house guests correspondence(Questions and Requests) ・Pick-up and drop-off the check-in guest |
| 17:00 | Break | ・Check-in the guests, assist inhouse guest requests | |
| 18:00 | Prepare next day’s check out and check in packs | Prepare next day’s check out and check in packs | |
| 19:00 | Double check next day’s driving tasks and update the driving task board | Finish Work! (You have time to go for dinner or party with friends!) | |
| 21:00 | Check if the today’s task has been completed and check if all guests are checked in. ・Close the Front desk | ||
| 22:00 | Finish Work! |
Do I need to have an International Driver’s License?
Preferably yes, our front desk staff will need to provide our guests pick up/drop off service between the bus stops, ski lifts and other places within the ski resort area if needed such as clinic or hospital. It will be helpful if you can legally drive a car in Japan. Snow driving training will be provided at the beginning of season.
What kind of guests do we receive?
Over 90% of our guests are international, coming primarily from Australia, Canada, Taiwan, Thailand, Singapore and many more. Majority of these guests are snow sports fanatics who chases winter and come to Niseko regularly to enjoy one of a kind powder snow experience and a relaxing ski trip. Our resort requires a minimum stay of three nights, leading to many of our guests in having extended stays. This allows close interactions between our staff and guests. We place a high value on friendly customer service, aiming to provide a comfortable stay for all our guests. In addition, we also one of the few accommodation and the only condominium apartment building that is dog friendly. This is perfect for our guests who would like to bring their dogs with them during their winter holiday! Therefore, it’s not uncommon to see guests or staff with dogs. This diverse range of guests makes working part-time at our resort a multifaceted experience.
