Reservations Officer

NISEKO MANAGEMENT SERVICE
Position: Reservations Officer

Contract Period: Full Time
Wage：250,000JPY～280,000JPY

---

Job Summary

Vacation Niseko facilities are home to many domestic and international guests who come to Hokkaido for a resort stay, staying for a month or more during the summer season, or to enjoy the powder snow in the winter.

The sales team is responsible for ensuring our guests have a wonderful and memorable experience from pre-sales up until resort departure.

Standard Working Hours

Standard working hours: 8 hours from 9:00 to 18:00 (60 minutes break) or between 8:00-20:00, shift schedule may apply during peak summer and winter season to cover the weekends and public holiday.

Reports to

Sales Marketing Manager

Duties & Responsibilities

• Handling and processing incoming enquires, reservations, amendments, and cancellations from Direct, Partnered Travel Agent and Online Travel Agents
• Coordinating guest service bookings prior to arrival, and whilst guests are in resort
• Maintains a high level of product knowledge about the latest product and resort information
• Handles accomplishment of daily duties, endorsements, pending tasks, and follow-ups concerning reservations and other tasks as operationally needed
• Maintain a good and professional relationship among partnered travel agents, OTAs and suppliers
• Upload and create product information, rate plans and rates on Direct and OTA reservation systems
• Payment processing for bookings and services
• Supporting the sales and marketing team

Qualifications/ Requirements

• Native level Japanese and business level English language skill
• Previous experience in travel / tourism industry preferred
• Previous experience in a Reservations or Sales Position preferred
• Intermediate computer skills
• Excellent written and verbal communication skills
• Valid working visa (work sponsored visa can be discussed on application)

Benefits

• Commuting allowance to and from your home to work if further than 2km from work, capped at 45,000 yen per month.
• Individual Seasonal HANAZONO Grand Hirafu lift pass
• Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
• Paid statutory holidays after 6months of service according to the law.
• Full set of social insurance enrolment according to the law.
• Annual performance evaluation for incentive bonus and/or potential career advancement
• Retirement plan (After 10 years of service)
• Relocation allowance (Reimburse the actual expense up to 200,000JPY from outside of Hokkaido, up to 100,000JPY within Hokkaido)

If you are interested, please don't hesitate to send an e-mail with your resume and a cover letter at careers@vacationniseko.com.