Reservations Officer

Position: Reservations Officer
Contract Period: Full Time

Job Summary

The Vacation Niseko Reservations Officer will be responsible to execute the sales strategy of selling accommodation and guest services to potential guests. Guests will contact the Reservations Officer via e-mail, through our website or via a phone and the Reservations Officer must communicate effectively with the guest to find suitable accommodation/guest services which fits their needs whilst ensuring an excellent guest experience.

Standard Working Hours

Standard working hours: 8 hours from 9:00 to 18:00 (60 minutes break). Shift schedule will apply during peak summer and winter season to cover the weekends and public holiday. Shifts will be between 8:00-19:00.

Reports to

Sales Marketing Manager

Duties & Responsibilities
  • Handling and processing incoming enquires, reservations, amendments, and cancellations from Direct, Partnered Travel Agent and Online Travel Agents
  • Maintains a high level of product knowledge about the latest product and resort information
  • Coordinating guest service bookings prior to arrival, and whilst guests are in resort
  • Accomplishment of daily duties, pending tasks, and follow-ups concerning reservations and other tasks as operationally required
  • Maintain a good and professional relationship among partnered OTAs and suppliers
  • Upload and create product information, rate plans and rates on Direct and OTA reservation systems
  • Payment processing for bookings and services
  • Supporting the sales and marketing team
Qualifications/ Requirements
  • Native or business level English. Conversational level Japanese is a plus for internal communication.
  • Previous experience in travel / tourism industry preferred
  • Previous experience in a Reservations or Sales Position preferred
  • Excellent written and verbal communication skills. Computer skills preferred
  • Always punctual and considerate of fellow work colleagues.
  • Passionate about the winter season and a love of the outdoors.
  • Self-motivated with a drive to improve business outcomes.
  • Be a flexible and engaged team member.
  • Ability to learn quickly and follow process.
  • Attention to detail is a must.
  • Must be able to receive directives and ensure they are accurately and promptly followed through in the manner specified to their conclusion.
  • Visa status permitting full-time work in Japan. Sponsorship is available for the right applicant.
  • A Driver’s License is recommended to enable yourself in Niseko.
  • Valid working visa (work sponsored visa can be discussed on application)
  • Commuting allowance to and from your home to work if further than 2km from work, capped at 45,000 yen per month.
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
  • Paid statutory holidays after 6months of service according to the law.
  • Full set of social insurance enrolment according to the law.
  • Annual performance evaluation for incentive bonus and/or potential career advancement
  • Retirement plan (After 10 years of service)
  • Relocation allowance (Reimburse the actual expense up to 200,000JPY from outside of Hokkaido, up to 100,000JPY within Hokkaido)

If you are interested, please don't hesitate to send an e-mail with your resume and a cover letter at

Why Book Directly?

Vacation Niseko Hospitality Experience


Vacation Niseko has over a decade of experience and an unrivalled expertise tailoring seamless winter packages to Niseko.

Vacation Niseko Booking Flexibility


Our extensive range of vacation packages cater to all levels of skiers and snowboarders, offering a wide choice of accommodations to suit your budget, style and location.

Vacation Niseko Partnerships


Our partnerships allows us to offer you unrivalled access to a range of Niseko's best winter activities and services at the most competitive prices.

Vacation Niseko Guest Benefits

Guest Card

Present your Vacation Niseko Guest Card for various special offers and discounts across the resort and beyond.