Reservations Officer

Position: Reservations Officer
Contract Period: Full Time

Job Summary

Vacation Niseko facilities are home to many domestic and international guests who come to Hokkaido for a resort stay, staying for a month or more during the summer season, or to enjoy the powder snow in the winter.

The sales team is responsible for ensuring our guests have a wonderful and memorable experience from pre-sales up until resort departure.

Standard Working Hours

Standard working hours: 8 hours from 9:00 to 18:00 (60 minutes break) or between 8:00-20:00, shift schedule may apply during peak summer and winter season to cover the weekends and public holiday.

Reports to

Sales Marketing Manager

Duties & Responsibilities
  • Handling and processing incoming enquires, reservations, amendments, and cancellations from Direct, Partnered Travel Agent and Online Travel Agents
  • Coordinating guest service bookings prior to arrival, and whilst guests are in resort
  • Maintains a high level of product knowledge about the latest product and resort information
  • Handles accomplishment of daily duties, endorsements, pending tasks, and follow-ups concerning reservations and other tasks as operationally needed
  • Maintain a good and professional relationship among partnered travel agents, OTAs and suppliers
  • Upload and create product information, rate plans and rates on Direct and OTA reservation systems
  • Payment processing for bookings and services
  • Supporting the sales and marketing team
Qualifications/ Requirements
  • Native level Japanese and business level English language skill
  • Previous experience in travel / tourism industry preferred
  • Previous experience in a Reservations or Sales Position preferred
  • Intermediate computer skills
  • Excellent written and verbal communication skills
  • Valid working visa (work sponsored visa can be discussed on application)
  • Commuting allowance to and from your home to work if further than 2km from work, capped at 45,000 yen per month.
  • Individual Seasonal HANAZONO Grand Hirafu lift pass
  • Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc.
  • Paid statutory holidays after 6months of service according to the law.
  • Full set of social insurance enrolment according to the law.
  • Annual performance evaluation for incentive bonus and/or potential career advancement
  • Retirement plan (After 10 years of service)
  • Relocation allowance (Reimburse the actual expense up to 200,000JPY from outside of Hokkaido, up to 100,000JPY within Hokkaido)

If you are interested, please don't hesitate to send an e-mail with your resume and a cover letter at

Why Book Directly?

Vacation Niseko Hospitality Experience


Vacation Niseko has over a decade of experience and an unrivalled expertise tailoring seamless winter packages to Niseko.

Vacation Niseko Booking Flexibility


Our extensive range of vacation packages cater to all levels of skiers and snowboarders, offering a wide choice of accommodations to suit your budget, style and location.

Vacation Niseko Partnerships


Our partnerships allows us to offer you unrivalled access to a range of Niseko's best winter activities and services at the most competitive prices.

Vacation Niseko Guest Benefits

Guest Card

Present your Vacation Niseko Guest Card for various special offers and discounts across the resort and beyond.