Frequently Asked Questions

Reservations can be made directly on our website or you can reach our reservation team at [email protected] or (+81) 0136-21-2500

Yes!  We really appreciate your repeat business. And as such,you are entitled to a Valued Guest Discount on our managed properties. It doesn’t matter what platform you booked on previously, just reserve your stay directly to receive this discount. Visit our Valued Guest Discount page to find out more.

We are happy to take requests, but we cannot guarantee specific rooms or floors. We will do our best, but we can not always accommodate this type of request.

Some rooms are able to take additional people for a surcharge. Others are limited to basic occupancy. 2 people per bedroom. Please check the property and room type, or ask us directly prior to booking. Extra persons are provided with bedding and the surcharge is ￥6,000 JPY per night for most properties.

Children 5 years and younger are able to stay for free if no extra bed is provided.

However, children do count towards maximum occupancy. For example, a room with a maximum occupancy of 2 would not be able to accommodate 2 parents and one baby. But a room with a maximum occupancy of 3 could accommodate this family with an extra bed for a fee, or with no fee if the bed was not required.

Vacation Niseko can provide a rental bay cot/crib and bedding for a nominal fee.  Quantities are limited, so please ask us as early as possible in your booking process. These are on a first come first served basis.  We also can provide high-chair and a diaper bin based on availability.

There are 4 transfer options for you to choose from. They operate as one-way or return in all instancees.

1. Private Transfer w/driver: We can arrange door to door transfer from either your Sapporo hotel or the Airport.
2. Car Rental: We are happy to set up a rental car, van, suv or luxury vehicle for your time in Niseko. Pick-up at the Airport, City or in resort are options.
3. Train: JR Hokkaido offers service between the Airport/Sapporo and Kutchan/Niseko. However, we do not recommend this option if you have more than one item of luggage. Also, train changes are needed it is not a direct route. Taxi from the station to the check-in location is also required.
4. Ski Bus: We are happy to facilitate ski bus reservations from major Sapporo hotels or the airport. These are direct trips with our team picking you up from the Hirafu Welcome Center or the Niseko Village bus drop off point.

• Private transfer w/ driver : 2 ~ 2.5 hours $$$
• Ski bus/coach transfers: ~ 3 hours $$
• Rental car: ~2-2.5 hours $$$
• Train: ~3.5 hours $$

You will need to pre book all transfer options at least 14 days prior to arrival.
It is recommended to reserve your airport transfer as soon as you have finalized your flights.
We can help arrange the best suited transfers for you.
To be able to arrange your transfers we require your flight details including your flight number.
If your group includes members arriving on different flights, we will require each member’s individual flight details.

To check prices for scheduled coach transfers & private transfers click here.

We strongly recommend booking transfers at least 60-days prior to arrival where possible.

Reserving your transfer as soon as you have finalized your flight and accommodation is best practice.

Just provide us your:

• Airline
• Flight Number
• Arrival & Departure times

Our pre-arrival concierge will take it from there. Please note transfer reservations are a free service for Vacation Niseko guests.

Check-in time is 3pm and check-out time is 10am for all Vacation Niseko managed properties.

Check-in time for other non-managed properties is often 4pm and the check-out time is 10am.

Luggage storage is available for early arrivals and late departures, please enquire with our Pre-arrival Concierge.

Check-in/out locations and reception hours vary by property. Click here to see what hours and locations apply to your selected accommodation.

If you have booked a non managed property through Vacation Niseko, your reservations agent will send you information on your check in / check out information. Please let us know your estimated arrival and departure time if you have made your own arrival and departure arrangements.

Please ask the front desk team if you wish to check in early. If your room has been cleaned and inspected prior to 3pm, we can happily check you in early.

Late checkouts are subject to availability and cleaning schedules. If a late check out is available. After 10am late check out fees will apply.

Some properties offered by Vacation Niseko offer onsite dining.

– Setsu Niseko

– Park Hyatt Niseko Hanazono

– Midtown Niseko

– Muwa Niseko

– Chatrium

– SnowDog Village

Please check the details on the associated property pages.

For properties that are either standalone houses, chalets, cottages or apartments, we do offer delivery food packs, gourmet meal kits or even in-house chef experiences.

Click here to explore.

You can also find grocery items at the following locations.

Hirafu

While there is no proper grocery store. Breakfast items, drug store and wine/beer & alcohol can be found at these shops:

• Sapporo Drug Store @ Hirafu188 – Hirafu
• Lawson convenience store (open 24 hours) – Hirafu
• Seicomart convenience store – Hirafu

Nearby Kutchan town, a 10 minute drive, has

• MaxValu grocery store – Kutchan Town (requires bus/taxi)
• Lucky Kutchan grocery store – Kutchan Town (requires bus/taxi)

Properties in the Niseko Village like SnowDog Village and Foxwood Chalets are highly encouraged to pick-up groceries on the way into the resort. It is  30 minute drive from Niseko Village to the above grocery stores.

Yes!

Please send your luggage to one of the following address:

For guests of all properties except SnowDog Village:

Primary Guests Name:

Booking Number:

Niseko Landmark View

Niseko Hirafu 1-2-7-16 Niseko Hirafu, Kutchan-cho , Abuta-gun, Hokkaido 044-0080 Japan

Phone Number: +81(0)136 21 6466

For Guests of SnowDog Village

Primary Guests Name:

Booking Number:

19-1 Higashiyama, Niseko-cho, Abuta-gun, Hokkaido 048-1521

Phone Number: +81(0) 136 55 8037

Be aware of your check-in location

There are 2 check-in locations used for Vacation Niseko Properties.

1. All properties except SnowDog Village check-in between 9 a.m and 6 p.m. at:

• Niseko Landmark View
• Google map link: here
• Address: 181-4 Aza, Yamada Kutchan Town Abuta District Hokkaido 044-0081

2. Guests of SnowDog Village check-in between 3p.m and 6 p.m at:

• SnowDog Village
• Google map link: here
• Address: 〒048-1521 Hokkaido, Abuta District, Niseko, Higashiyama, 19-1

Reception Hours

Reception is closed after 6 p.m.

If you plan on arriving after reception is closed please contact us about self-check in documents. [email protected] or [email protected] .

Car Rental

The best way to enjoy summer in Niseko is with a car. Vacation Niseko can assist you with the rental car/ that suits your needs perfectly!

Train

Kutchan Town is on the JR Hakodate Main Line between Hakodate and Sapporo. From Sapporo it takes two to three hours, requiring a change of trains at Otaru., Coming from Hakodate it takes 3 to 4 hours with a change at Oshamanbe. A taxi can be taken from the station to your check-in location in about 15 minutes.

Private Transfer

The convenience and comfort of a private airport transfer ensures there is no waiting at the airport. All private transfers will meet and greet you on arrival at New Chitose airport [the closest airport to Niseko] and deliver you to your accommodation.

• Each accommodation has limited parking available. Parking is allocated on a first come first serve basis.We are unable to guarantee parking for guests at our apartment-type properties.Houses all have parking for 1 vehicle and in some cases 2.Please let us know about your parking requirements before booking. Alternate arrangements can be made in some cases.