Privacy Policy

Niseko Management Service KK. and other Group companies (hereinafter referred to collectively as “the Group”) recognize the importance of protecting your personal information in order to maintain your trust. The Group has established the following policy, based on the Act on the Protection of Personal Information (hereinafter “Personal Information Protection Act”) and other relevant laws and ordinances. Niseko Management Service KK`s officers and employees are committed to working together to protect your private information.

For the purposes of this policy, the term “the Group” shall refer but not limited to Pacific Century Premium Developments Limited, Niseko Management Service KK, Nihon Harmony Resorts KK, Harmony TMK, and their subsidiaries, affiliates, equity-method companies, and other business partners to be designated separately. The companies designated as “the Group” will be updated as necessary.

Scope of personal information

The Group asks you to provide your personal information (name, address, telephone number, etc.) within the scope of its business purposes. When you provide information via its websites, the Group automatically collects information such as your Internet protocol (IP) address, your host name, and the type of web browser you use. The Group treats the personal information you provide, such as your address, name and telephone number, and any automatically collected data as your personal information.

Entering personal information and encryption of it during transmission

During transmission, the Group encrypts all personal information you provide when making reservations or inquiries via its websites (using the Secure Sockets Layer (SSL)), and maintains high levels of security.

Purpose of use of personal information

The Group may use the personal information you provide for the purpose of fulfilling contracts or processing transactions you have entered into with us. Providing you with information we consider useful or suitable, including introducing you to products, services, and new developments we offer, or conducting market research and other marketing activities. The Group may use your personal information for the following purposes and not for any other purpose.

  • 1) Informing you or contacting you about reservations and inquiries
  • 2) Contacting you when you make a reservation using its online reservation services.
  • 3) Contacting you in an emergency while you are using its facilities.
    If the Group judges it necessary to contact you, it may use your personal information to contact you by telephone.
  • 4) Informing you about promotions and services, new developments and events.
    The Group will stop sending you emails and other mail to you if you indicate that you do not wish to receive any further communications.
  • 5) Conducting market research and other marketing activities and doing statistical research to improve the levels of our service.
    The Group will not use any personally identifiable information.

Sharing of personal information 

The Group may share your personal information between group companies in order to provide you with a full range of services and higher levels of service.

  • 1) Items of personal information shared – your name, address, gender, telephone number, email address, date of birth, information about your place of work, history of your transactions with the Group, or family information
  • 2) Sharing parties – Group companies
  • 3) Purpose of sharing – Same as purpose of use explained above
  • 4) Responsible party – KK Niseko Management Service


Group websites use a programming function known as “cookies” when you enter your personal information to make reservations and inquiries. “Cookies” are used in order to provide you with higher levels of service. “Cookies” is a term used to describe information that is sent to your computer by the web-server. This website uses “cookies” for the purpose of providing you with appropriate information and ensuring your security, and they do not include any personal information that would allow you to be identified.

You may set your web browsers to refuse cookies, but accepting the cookies will make navigating websites operated by this site more convenient.

Collection of access log

Group sites record information about those who have accessed them in the form of an access log. The access log includes information such as the domain name and IP address of those who have accessed the sites and the type of web browser they are using and the date and time the sites were accessed. This information does not contain information that would allow individuals to be identified. The access log is used to maintain and manage the websites and to conduct statistical analysis about usage. Access logs are never used for any other purpose.

Disclosure of personal information

The Group will never disclose your personal information to third parties outside the group without your consent. However, it may make disclosures to third parties in the following cases:

  • 1) If it has received a formal inquiry from a public body such as a court of law or the police.
  • 2) If it has obtained your consent to disclosure.
  • 3) If there is a threat to your life, physical well-being, or to that of the Group or a third party.

Management of personal information 

Other personal information about you that is not shared will be managed in an appropriate manner by those responsible for management at Niseko Management Service KK.

Changes to the privacy policy

This Policy will be revised and changed as appropriate based on compliance. All materials changes to this Policy will be announced on this website.

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